Connecting to Ivanti Neurons for Desktop Management
As part of the V2022.3 database upgrade (see Upgrading the Ivanti database), a new attribute called Neurons ID was added to both the Configuration Item and User objects. This enables you to use the External Connections node in Desktop Manager to create a menu item in Service Desk that opens the selected Configuration Item or User record in Ivanti Neurons.
To configure Desktop Manager to Launch Ivanti Neurons Device and User Views:
- In theDesktop Manager component, on the Management Systems tree, select the External Connections node.
- On the Actions list, click New Connection.
- On the Management Systems tree, name the connection Neurons Device View, then press Enter.
- Set the following values in the Property Grid:
Include in CI Audit Trail: True
Menu Title: Neurons Device View
Application: Leave blank to use your default browser to open the web page, or add the application path and executable to specify a browser
Prefix: [Ivanti Neurons Instance Address]/devices or [Ivanti Neurons Instance Address]/users
Postfix: Leave blank
Debug: False - Click .
- Right-click the new Neurons Device View connection and select New Business Object.
The Select Business Object dialog appears. - Expand the Business Objects tree, select the correct device business object, then in the Attributes tree select Neurons ID.
- Click OK and save the changes.
- Repeat this procedure for all of the device types you want to link to Ivanti Neurons.
When you log an Incident in Web Access and select a CI of a type that has been linked above, you can right-click the CI and select Neurons Device View from the popup to display the corresponding Device page in Ivanti Neurons.