Connecting to Ivanti Neurons for Desktop Management

As part of the V2022.3 database upgrade (see Upgrading the Ivanti database), a new attribute called Neurons ID was added to both the Configuration Item and User objects. This enables you to use the External Connections node in Desktop Manager to create a menu item in Service Desk that opens the selected Configuration Item or User record in Ivanti Neurons.

To configure Desktop Manager to Launch Ivanti Neurons Device and User Views:

  1. In theDesktop Manager component, on the Management Systems tree, select the External Connections node.
  2. On the Actions list, click New Connection.
  3. On the Management Systems tree, name the connection Neurons Device View, then press Enter.
  4. Set the following values in the Property Grid:
    Include in CI Audit Trail: True
    Menu Title: Neurons Device View
    Application: Leave blank to use your default browser to open the web page, or add the application path and executable to specify a browser
    Prefix: [Ivanti Neurons Instance Address]/devices or [Ivanti Neurons Instance Address]/users
    Postfix: Leave blank
    Debug: False
  5. Click Save icon.
  6. Right-click the new Neurons Device View connection and select New Business Object.
    The Select Business Object dialog appears.
  7. Expand the Business Objects tree, select the correct device business object, then in the Attributes tree select Neurons ID.
  8. Click OK and save the changes.
  9. Repeat this procedure for all of the device types you want to link to Ivanti Neurons.

When you log an Incident in Web Access and select a CI of a type that has been linked above, you can right-click the CI and select Neurons Device View from the popup to display the corresponding Device page in Ivanti Neurons.